Our Ethos
Ever since serving our first customer back in 2002 we’ve been steadfast in our commitment to three promises:
To value our food
To value our communities
To value our team
At a very early age, my mother taught me the importance of knowing where food is from and how it has been produced.
In practice, that means:
Meat from animals that enjoy a good life
Every piece of meat you order comes exclusively from farmers that do more to look after their animals and their land, like Harry Boglione and his family at Haye Farm in Devon. All meat served in Lussmanns is either free-range, organic or both.
Fish for now and the future
Equally, to guarantee that our children and grandchildren can enjoy the same species of fish as we do, we only source and serve those from plentiful stocks. We’ve been certified by the Marine Stewardship Council (MSC) since 2014 and all 30+ tonnes of seafood we serve annually come either with the MSC’s blue ecolabel or a Marine Conservation Society Good Fish Guide approval (a rating of 1-3).
Buying British
British farmers are the foundation stone of our food system and produce some of the world’s finest ingredients. It’s why, currently, 95% of all the food we serve is grown, reared, caught or produced in the UK and we change our menus seasonally to serve ingredients at their very best. Find out more about our Suppliers.
Communities
All our restaurants sit in the heart of a small town or community and that’s precisely where we want to be. Over the last few years, we’ve contributed more than £55,000 to local good causes, through charity dinners as well as meal voucher and cash donations. While we can’t support everyone, we’re always looking to do more to support the community, so don’t hesitate to contact us.
Our team
Behind every great restaurant are hundreds, if not thousands, of even greater people. We work tirelessly to have a positive impact on the lives of our fantastic farmers, fishers, growers and producers as well as our own cherished chefs and front of house team.
Our 120-strong team is a like a family away from home and many members have been with us for years and have climbed through the ranks.
That’s because we pay above the industry average plus overtime and provide regular training and career progression opportunities.
The proof of the pudding is in the assessing…
Don’t just take our word for it. In 2025 we achieved the Sustainable Restaurant Association’s (SRA) Food Made Good Standard – the world’s largest sustainability certification for restaurants – for the eighth time, achieving the highest rating, Three Stars, thereby joining an elite and forward-thinking group of restaurants dedicated to making eating out better for everyone and our wonderful planet.
Our aWards
Andrei Lussmann collects the MSC Menu of the Year Award
- 2024: MSC UK Foodservice Champion
- 2022: Best Sustainable Restaurant Group – Marie Claire Sustainability Awards
- 2020: MSC Menu of the Year – Marine Stewardship Council
- 2019: MSC Menu of the Year – Marine Stewardship Council
- 2018: Sustainable Seafood Award – Food Made Good Awards
- 2016: National People’s Favourite – The Independent on Sunday
- 2016: MSC Chef of the year – Marine Stewardship Council
- 2016: Best Food Service Operator – National Fish & Chip Awards
- 2016: Sustainable Small Restaurant Group of the Year – Sustainable Restaurant Awards
- 2015: Sustainable Small Restaurant Group of the Year – Sustainable Restaurant Awards
